Made Sumantra is the Director of Guest Services at Island House LVM, bringing more than 25 years of world-class experience in luxury hospitality. He started his career in Bali in 1999, working across various luxury wellness retreats and hotels, where he developed a deep understanding of authentic service and refined guest care. Over the years, he went on to hold key roles with leading international brands, where he spent over two decades honing his expertise in five-star operations and guest experience.
During the Covid-19 pandemic, Made received a call from long-time colleague Grant Noble, inviting him to join the Island House LVM team. Drawn by the company’s vision, authenticity, and commitment to excellence, he relocated to Providenciales to oversee all aspects of guest experience, property operations, and team leadership. His blend of precision, empathy, and intuitive service continues to define the guest journey at Island House LVM.
“This is the company I want to grow with,” he says. “It’s a place that truly aligns with my values, my qualifications, and my future.”
Experience and Qualifications
With more than 25 years of experience in luxury hospitality, Made’s career spans guest services, villa operations, and event planning for weddings and special celebrations at some of the world’s most prestigious resorts. His credentials include:
● Director of Guest Services, Island House LVM – overseeing guest experience, villa operations, and staff development
● 22 years at COMO Hotels & Resorts, a global leader in luxury wellness and hospitality
● Guest Services and Management, Begawan Giri (now COMO Shambhala Estate), Bali
● Property Management, Ubud Royal Family Bungalows, Bali
● Golden Butler Trainer Certification under British Gentleman Butler Robert Watson
● A graduate of Tourism College, Bali
● Featured in Luxury Travel Magazines for excellence in hospitality and guest relations
Known for his professionalism and warmth, Made combines traditional Balinese hospitality with modern service standards, ensuring every Island House guest experience feels both effortless and extraordinary.
Local Recommendations
For Made, Turks & Caicos feels like home. He loves the beaches, the climate, and the sense of calm that mirrors his Balinese roots. His favourite spots include Grace Bay, Long Bay, and Turtle Tail, where he often spends his time swimming or enjoying the tranquillity of the ocean.
Made recommends visiting the island over the festive season or during the months of August to March, when it is Lobster season. For first-time visitors, he recommends beach hopping across the islands and joining local events such as the lively Fish Fry, a true taste of island life and community spirit.
