Kimberly McKain
Operations Manager
Operations Manager Kimberly McKain brings a thoughtful blend of strategic leadership, operational discipline and hospitality acumen to the management of luxury villas within the Island House portfolio, With an MBA and a strong academic foundation in Logistics, Supply Chain and Human Resource Management, Kimberley’s career spans senior roles across public service, finance, and hospitality—equipping her with the expertise and confidence to manage high-value properties to Island House’s exceptional standards.
For Kimberly, the Island House LVM philosophy is rooted in trust, transparency and care. She sees these values as a natural extension of the professional principles she has upheld throughout her career, where integrity, attention to detail, and accountability are essential.
Kimberly combines operational insight with a people-first approach, ensuring villas run smoothly behind the scenes while guests enjoy an experience that feels calm, thoughtful, and intuitive. As she puts it, “Exceptional hospitality starts with shared vision, values and standards as a foundation. When the team are aligned in their approach, operations are seamless and guests can truly relax and feel at home.”
Experience and Qualifications
Kimberly’s transition into villa and property management is a natural progression of her education, leadership, and operational expertise. Her 15 year professional journey includes serving as a Police Officer within the Turks and Caicos Islands, where she specialised in compliance, risk mitigation, and streamlining departmental operations. This experience, combined with a background in finance and customer relations, led her into luxury villa operations.
With a career defined by an ability to balance rigorous systems with refined service, an essential combination in luxury villa management, Kimberley’s experience and credentials include:
- Master of Business Administration from the University of Bedford, with advanced training in Logistics, Supply Chain and Human Resource Management
- 5 years’ experience in the banking sector, providing financial oversight and budget management skills
- Over 5 years’ Hospitality and Assistant Teacher experience, strengthening her people-centric approach.
This multidisciplinary background allows Kimberly to oversee everything from vendor coordination and maintenance planning to owner relations and guest experience, ensuring each property is managed with precision and care.
Local Recommendations
Kimberly loves the warmth of the Island’s residents, the pristine beaches, and the clean, restful environment of the Turks & Caicos. Her favourite dining spot is Lua Restaurant in the Long Bay area of Provo, and she firmly recommends it to everyone who visits the island for its superb seafood and delicious wood-fired pizzas.
Her advice to guests is simple yet meaningful: find a beach, pause, and soak in the sunset for an unspoilt island experience.